Shipping policy

 

Product delivery

  • The cacao comes in forms of small discs. Due to the temperatures in the UAE, it’s possible that the discs melt in the bag during delivery. It won’t damage the quality of the cacao, which can still be consumed safely. By ordering on cacaowanderer.com, you accept the risk that your cacao might arrive melted. No refund or returned will be issued for melted cacao.

  • Buyers are solely responsible for verifying the accuracy of delivery addresses, and Cacao Wanderer shall have no liability or responsibility for any erroneous addresses. Please be aware that Cacao Wanderer will do everything they can to meet the delivery time specified, however delivery times may be affected by factors beyond their control and therefore cannot be guaranteed. We will inform you if we become aware of an unexpected delay.

  • Upon choosing the option of “Pick up in Dubai Marina”, Cacao Wanderer will contact you by Whatsapp to confirm the time the cacao will be available for pick up. They will aim, to the best of their abilities, to make your order available for pick up on the same day. If pick up is not available for a few days, it will be mentioned on the product page.

  • Deliveries in the UAE are made the next 1-2 days, except some areas that might take up to a week: Khalifa City A, AUH Int'l Airport, Umm Al Naar, Bin Al Jesrain, M. Bin Zayed, Saadiyat Island, Yas Island, Al Raha, Sas Al Nakhal, Baniyas, Mafraq, Wastba, Bawabat Al Sharq, Shahama, Rahba, Samha, Bahiya, Al Falah, Al Reef, Shamkha, Shawamikh, Kizad, Taweela, Maqta, Sheikbut, Beda Zayed, Mirfa, Ruwais, Ghayathi, Salaam City

  • If delivery is not available for a few days, it will be mentioned on the product page.

  • During any product delivery, if the client is not available in the address specified in the system, the products ordered by the client shall not be delivered to anywhere else. Within the framework of such a case, the member must accept all legal responsibilities arising from ordering a product to an address where he/she/they do not exist.

  • All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

  • cacaowanderer.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

  • Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.

Please refer to the full terms and conditions at https://www.cacaowanderer.com/termsandconditions